frozen digital lottery

Frozen Now Accepting Entries for $30 Lottery

The new Disney musical begins previews on February 22.

Starting today, Frozen is accepting digital lottery entries for $30 tickets to its first preview on Thursday, February 22.

A limited number of $30 tickets will be sold to winners of the random lottery drawing, with two tickets allowed per winner. Entries for the lottery for each performance will be accepted until 11am ET the day before the performance. Winner and non-winner notifications will be sent at around 12:30pm the day before the performance by email and by text message if a phone number is provided; entrants will also be able to check results online after that time.

Winners must purchase their tickets online with a credit card by 10pm the day before the performance using a purchase link provided in their notification email. Tickets must be picked up at the box office within two hours of the performance. Seats may be partial view, and pairs may be split up.

Based on the hit 2013 Disney animated film, Frozen features music and lyrics by the creators of the film score, Kristen Anderson-Lopez (In Transit) and EGOT winner Robert Lopez (The Book of Mormon), and a book by Jennifer Lee (Zootopia), the film’s screenwriter and director (with Chris Buck). Tony winner Michael Grandage (Red) directs, with choreography by Tony winner Rob Ashford (Thoroughly Modern Millie).

Frozen stars Caissie Levy (Elsa), Patti Murin (Anna), Jelani Alladin (Kristoff), Greg Hildreth (Olaf), John Riddle (Hans), and Robert Creighton (Duke of Weselton). Joining them in the principal cast will be Kevin Del Aguila (Oaken), Timothy Hughes (Pabbie), Andrew Pirozzi (Sven), Audrey Bennett (Young Anna), Mattea Conforti (Young Anna), Brooklyn Nelson (Young Elsa), Ayla Schwartz (Young Elsa), Alyssa Fox (Elsa standby), and Aisha Jackson (Anna standby).

The creative team for Frozen includes scenic and costume design by Tony and Olivier Award winner Christopher Oram, lighting design by six-time Tony Award winner Natasha Katz, sound design by four-time Tony nominee Peter Hylenski, video design by Tony winner Finn Ross, puppet design by Michael Curry, hair design by David Brian Brown, makeup design by Anne Ford-Coates, and special effects design by Jeremy Chernick.

Two-time Tony Award winner Stephen Oremus is music supervisor and creates vocal, incidental, and dance arrangements. He is joined on the music team by Dave Metzger (orchestrations), Chris Montan (music consultant), and Brian Usifer (music director).

The new Disney musical begins previews on February 22.

Frequently Asked Questions

Ticketing Questions

Unfortunately, FROZEN played its final performance on Broadway on March 11, 2020.

  • All outstanding tickets will be refunded at the original point of purchase.
  • If you purchased via, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically by June 10. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
  • If you purchased at the Box Office with a credit card: The St. James Theatre Box Office is closed until further notice. Your credit card will be refunded automatically by June 10. Please retain your original tickets as proof of purchase until your refund has been processed.
  • If you purchased at the Box Office with cash: The St. James Theatre Box Office is closed until further notice. Please send a photo of your original tickets, along with your name and mailing address to [email protected] with the subject line “Box Office Cash Purchase Refund Request” so that we can process your refund; you will receive a check.
  • If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
  • If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refund processes.

Thank you for sharing in the magic of FROZEN on Broadway.

What is the status of the North American Tour of FROZEN?

Updates about upcoming cities and dates of the North American Tour of FROZEN can be found by clicking here.

​How much do tickets cost? What is the performance schedule?

Ticket prices for FROZEN vary by seating location, city, performance date and time. For performances schedules, pricing and links to official ticketing sites, visit our Tickets page.

How do I find out when the show is coming to my city?

The Tickets page has the most up-to-date information about the FROZEN tour. You can also register to receive email from Disney Theatrical Productions for advance notice when the show comes to your area.

​Do I need to purchase tickets in advance?

We encourage guests to purchase tickets in advance to ensure the best seating locations, however seats remain on sale until performance time, based on availability.

How do I get tickets for a group?

Group minimums and discounts vary by theater. Please visit the Tickets page for details on your city.

​Does my child need a ticket? Is there a minimum age requirement to attend the show?

Disney on Broadway performances are recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends its productions for ages 6 and up. All persons entering the theater, regardless of age, must have a ticket.

Are smoke, haze and/or strobe lights used during the performance?

Yes. Please be advised that smoke, haze and strobe lights are used during the performance.

Making Plans

FROZEN is over two hours long, including one intermission.

What should I wear to the show?

There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned throughout the year.

Is it possible to meet cast members when I’m at the show?

For many guests, part of the fun of going to a Broadway show is meeting members of the cast at the Stage Door. Following the performance, some actors from FROZEN may be available to sign autographs and sometimes even pose for photos. Ask an usher for directions to the Stage Door.

Where can I get official show merchandise? Where can I find the cast recording?

You can get official FROZEN merchandise at the theatre or online via our official Gift Shop.

Contact Us

Please contact Disney Theatrical Guest Services to share your comments or questions.

How do I contact to arrange an interview or get press materials for FROZEN?

To reach the Disney Theatrical Group press office, submit your request here.

My theatre group/school drama department would like to perform FROZEN. How do I acquire rights for the production?

Frozen JR., a 60-minute adaptation – and Frozen KIDS, a 30-minute adaptation designed for young performers are available to license. Find out more information by visiting Disney Theatrical Licensing.

Currently, the full-length Broadway production of Frozen is not available for licensing.

Where can I find out about job opportunities with Disney Theatrical Group?

How do I audition for the show?

Information on open casting calls as well as submission requirements can be found by clicking here.

Disney's official site for FROZEN, the hit Broadway musical. Now on tour across North America.