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how to win a usps insurance claim

how to win a usps insurance claim

Filing a claim is pretty easy, especially if you do it online, which is the preferred method according to the Post Office worker I spoke with. Check out USPS.com for more details about insurance claims. Here’s the kicker. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Tracking numbers are 22 numbers long. Filing a paper form means you need to have print outs of images and files and there is a longer lag time between submitting documentation, and the Post Office processing it. <"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":<"browsers":<"Firefox":true,"Chrome":true>>,”bandwidthDetection”:<"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250>>. Learn how to file a Shipsurance claim from ShippingEasy, learn how to locate proof of purchase from ShippingEasy, Check out USPS.com for more details about insurance claims. This is where USPS employees come to vent and talk shop.

I was the recipient of the item, so I didn’t have a copy of the mailing receipt. Is the process the same for lost/never delivered packages? I immediately contacted the seller via eBay to verify the guitar didn’t have those issues when he mailed it and to verify he insured the guitar when he shipped it.

And I received a check from the US Postal Service in the amount of the anticipated repairs, and the cost of the shipping. It may be that the Post Office uses GovDeals.com to auction off their stuff. References to third party products, rates, and offers may change without notice.

USPS insurance claims aren’t limited to only the sender; the recipient can also file one, too. It looked like it had been dropped on one corner.

USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim.

I’ll be getting some answers soon from in insider. Filed claim and got the letter to take the item (iMac) to local PO. Claim processing … (Registered Mail™ with insurance has a liability limit of $50,000.)

Put in a missing mail search. You will also need to create an online account with the US Post Office if you plan on filing your claim online. Original Mailing Receipt and/or Proof of Insurance. Thankfully, that too was a relatively minor fix. The First Piece of Financial Advice I Ever Received, The State Can Seize Your Assets – What You Need to Know About Unclaimed Property, Best Gas Rewards Credit Cards – Save up to 5% on Gas Purchases, You Invest Portfolios by J.P. Morgan Review – Robo Advisor Service from Chase, Vanguard Digital Advisor Review – A Brand-New, Low-Cost Robo-Advisor, Official Claim form (when not filing online), Original mailing receipt and proof of insurance, if available. A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance. Please email me (rather than commenting here, as I won’t find this again) to tell me how you actually filed yours. Is your USPS package damaged, lost, or missing? It says: If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you.

It was snapped in half: I’ll post the end results.

Thanks for the info, filed mine online about a week ago and no response yet , hoping for the best.

The seller verified both issues.

Did the post office require you to leave the guitar there while they determined if they were going to honor the claim? Wish this wasn’t such a waste of time. It seems disingenuous to offer insurance and not pay out with the amount of evidence I have, especially for a federal government agency. You will need to bring this to a US Post Office to have the Post Office workers inspect the box and shipping material for damage and the ensure the item was adequately packed. Blue Cash Everyday Card and Blue Cash Preferred Card from American Express. He said online claims are processed more quickly and accurately than paper claims filed at the Post Office, or through the mail.
This field is for validation purposes and should be left unchanged. Overall, I wasn’t expecting to have to file a USPS insurance claim, but I’m happy the situation went as smoothly as it did. It wasn’t a fun issue, but it was straightforward.

They inspected the box, filled out a form, and about a week later I received a check to cover the cost of the repair and the amount of the shipping (I wasn’t expecting a refund on the shipping, but that was nice). Filed 2nd appeal when I realized the denial on 9/2.

So he could give me a statement in case I need it, but for any normal customer no clerk is going to give them a statement, even if they saw what was in it. Have a question? What are the Most Expensive Traffic Violations? You can have it sent to the sender, the receiver, or to a different address. Get Form 1000 by calling 1-800-332-0317, option 1. First thing you do is refund your buyer and ask them to save all packaging and the item.

where I left the package for inspection didn’t have a clue.

All domestic Priority Mail services include $50 of insurance at the Post Office, and $100 of insurance when you buy postage with online shipping software. So I took a leap of faith and bought a guitar based on a few pictures and a couple of emails with the owner.

When filing a claim, you need to include a photo of the package, the tracking number, proof of insurance, and physical evidence of the damage.

The buyer has sent me pictures of the broken item, I have the tracking number and it’s all recorded in my paypal account that I purchased insurance. Any help is very much appreciated! Sorry! Tracking never updated after a distribution center. I’ve googled it and I can’t figure out how to file a claim as a seller. The USPS website lists an option for filing a claim via mail. As I mentioned earlier, I expected this to be a very long and drawn out process. However, we do not accept compensation for positive reviews; all reviews on this site represent the opinions of the author. Complete the form and follow mailing instructions. I ordered a Fuel Pump Driver Module on E Bay.

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The buyer has sent me pictures of the broken item, I have the tracking number and it’s all recorded in my paypal account that I purchased insurance. Any help is very much appreciated! Utterly bewildered how a process could be done so poorly. Part of the decision process for a payable claim is whether or not the item was properly packaged. As a seller, *I* file the claims and replace the damaged items to my consumer. I’d hate to see it go into a trash compactor!
Wouldn’t they end up paying more to the customer?

So it’s left up up to me to refund the buyer right? USPS usually sends claim decisions within 5-10 days. Hello , I just wanted to ask you a question ? In addition, the guitar was shipped inside a hard shell case, and the hard case was wrapped with bubble wrap and placed inside the large shipping box.

There was absolutely no place to click on a “Submit”. You won’t get anything. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. I received the check in the mail about a week later (don’t remember the exact timeline for receiving the check, but I don’t remember it taking very long).

I’ve googled it and I can’t figure out how to file a claim as a seller. And finally, for a package that is completely lost. If so, you might be covered with insurance! I am contacting Ebay directly, this is ridiculous when they change things and do not send notices stating so. I also took a picture of the shipping label and sent it to him in that conversation so it proves it was for that package that was lost. I sent the package via Global Express Guaranteed International(GXG). USPS denies all.

If someone could please indicate what the issue could be to get me through this stereotypical bureaucratic claim prevention tactic, I would greatly appreciate it.

I had no red indicators for missing or incorrect info. for a PS Form 1000. M, I only reported on the situation as I experienced it. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. All you can, is prey that this is a nice buyer, still happy from the transaction, that has 1 or 2 hours to waste to wait in line at the post office, file the claim report, so you can get your money back. Your email address will not be published. All domestic Priority Mail services include $50 of insurance at the Post Office, and $100 of insurance when you buy postage with online shipping software.

International Shipping for Beginners: The Basics, USPS Tracking Statuses: The Most Common Ones, The Difference Between First Class and Priority Mail Shipping.

It turns out the small cracks on the binding were primarily cosmetic in nature, though the luthier recommended filling and sealing the cracks to prevent further separation or damage.

Today I went back to the same USPS in question armed with the helpful answers several users gave below.

Only had 3 damaged item in a year and never got a refund. This will void any claim you have to receive USPS insurance. I then was told by another agent he handles domestic claim issues only and I should have called 1800-222-1811. Sign up for our newsletter to start receiving updates, right to your inbox. I recently bought a relatively expensive acoustic-electric guitar on eBay. Thank you very much, Pat, I buy USPS insurance for items sold on E-Bay. In the More Actions drop-down menu, select Create Claim. In my case, the guitar was shipped in a heavy duty cardboard box designed specifically for shipping guitars (it was actually the same box used by the manufacturer of my guitar, so it was quite sturdy).

My guitar is a Taylor 414ce, so I took it to an authorized Taylor repair shop to get a professional estimate on the repairs.

If so, you might be covered with insurance! It says: If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. I just got denied a second time right now, and I’m trying to make sense of it. I did have a different claim for an item sent through FedEx and the seller had to file the claim. Was told to take back to PO and have them send form.

how to win a usps insurance claim Filing a claim is pretty easy, especially if you do it online, which is the preferred method according to the Post Office worker I spoke with. Check out USPS.com

File a Claim

Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces.

  • Insured mail services
  • Collect on Delivery (COD) items
  • Registered Mail ® items with insurance
  • Priority Mail Express ® items

Alert: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. Read More

If your international package was returned due to COVID-19 and you need a postage refund, click the International Shipments tab above.

How to File a Claim

Either the person who sent the mailpiece or the person who received it may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

NOTE: These instructions do not include all the details and exceptions in the Postal Regulations in the Domestic Mail Manual (DMM ® ).
Filing Indemnity Claims (DMM 609)

Step 1: Check Filing Periods

Each mail service has a different filing period. The filing period is based on the mailing date on your receipt and whether your package arrived damaged.

Damaged or Missing Contents

If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.

Lost Mail or Package

If your item does not arrive at all, file a claim in the time period for the service you used.

Filing a Claim for Lost Mail or Packages
Step 2: Gather Your Documents

Including the right documentation with your claim helps USPS ® approve it more quickly. Save all your evidence documents until your claim is resolved.

Tracking or Label Number

The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.

Evidence of Insurance Purchased

Any of these items show evidence of insurance:

  • Original mailing receipt issued at the time of mailing
  • Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
  • Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance

NOTE: USPS may not legally pay compensation for uninsured lost or damaged articles. If your uninsured mail is missing or delayed you may request a Missing Mail Search.

Proof of Value

Proof of value is the cost or value of an item when it was mailed. Any of these can be used to show proof of value:

  • Sales receipt
  • Paid invoice or paid bill of sale
  • Statement of value and/or estimates of repair costs from a reputable dealer
  • Credit card billing statement
  • Receipt of costs incurred for reconstruction of non-negotiable documents
  • Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
Proof of Damage

Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.

  • Save the original packaging and everything in the package until your claim is settled.
  • Do not throw out damaged items, even after you photograph them.
  • Do not reship items that were not damaged. Save them with the damaged items.
  • You may be asked to take the entire package to your local Post Officeв„ў facility for inspection.
Step 3: File Your Claim

The fastest and easiest way to file your claim is online. If you cannot file a claim on USPS.com, you can start a claim process by mail. After you file, keep all your evidence documents until the claim is resolved.

Filing Online

To file online, log in to or create your free USPS.com account. Your claim case will be associated with your account.

  • You will be able to save your claim to finish later if you cannot complete the form in one session.
  • Once you have filed a claim, you can see it in your Claim History.
  • Status, Nov. 25, 2020: Some customers trying to file a claim online may experience a blank screen or page loading problems. USPS is currently working to fix this. We apologize for the inconvenience.
Filing by Mail

If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you.

  1. Call the USPS National Materials Customer Service and request a Domestic Claim PS Form.
  2. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form.

National Materials Customer Service
1-800-332-0317 (requests for paper Domestic Claim Forms only)

Hours of Operation
Monday–Friday: 6 AM–6 PM CT
Saturdays and Sundays: Closed
Federal Holidays: Closed

After You File – Next Steps

USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim.

Claims Decisions

USPS usually sends claim decisions within 5-10 days. You can also check Claim History in your USPS.com account for updates.

  • Claim processing times depend on whether an item is damaged or lost.
  • Claims for damaged items are usually processed more quickly than lost mail claims.
  • Before processing lost mail claims, USPS will first perform a Missing Mail Search.
Approved Claims
  • Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days.
  • USPS does not pay a claim higher than an item’s actual value.
Denied Claims
  • Claims can be partially or fully denied.
  • Your decision letter will list the reasons for the denial.

Making an Appeal

If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision.

First Appeal
  • Submit your appeal the same way you submitted the original claim, whether online or by mail. You can start an online claim from your Claim History.
  • Focus your appeal on the reasons your claim was denied.
  • You may submit new documentation to support your appeal.
Final Appeal

If your appeal is denied, you can file a second appeal within 30 days of the date you received the appeal denial. Follow the same process for final review as for your first appeal.

Lost, damaged, or delayed items? You can file a claim for insured, registered, or COD shipments.