Oops! Errors on some Kentucky Lottery tickets misleading players to think they’ve won
Just kidding. You didn’t really win that lottery prize.
The Kentucky Lottery is saying that a vendor error has caused about 500 Tic Tac Cash game tickets to have erroneous images on them, leading players to believe they’ve won prizes when they actually lost or won a different prize.
In some cases, players might believe they’ve won tens of thousands of dollars, lottery spokesman Chip Polston said.
The $2 tickets are printed at a vending machine or terminal and work like a Scratch-off ticket, lottery officials said in an email Friday. Players know if they’ve won by matching symbols on the ticket. Polston says the game is similar to Tic-Tac-Toe, with players looking for matching symbols vertically, horizontally or diagonally and winning the amount designated for that line.
But after a software upgrade by vendor IGT on Sunday morning, tickets printed at vending machines contained erroneous images that were not part of the game.
The erroneous symbols included double exclamation marks and half a star with a single exclamation mark, lottery officials said. “As a result, some tickets appear to have the invalid images match, leading players to believe a variety of prizes have been won,” according to the email.
When scanned, the erroneous tickets do show the correct prize amount won. However, under state law, the lottery cannot pay out prizes arising from tickets “that are produced or issued in error.”
Sales of the tickets were halted Monday morning, and a software fix was made later that day, according to the lottery.
IGT, the vendor, has proposed a program for affected players. IGT spokeswoman Wendy Montgomery said players will be compensated on a varying basis depending on the ticket, once the ticket is verified.
Because of a software error, some Tic Tac Cash game tickets mislead players into believing they've erroneously won a prize, the Kentucky Lottery says.