national lottery email notification

National lottery email notification

Latest: I’ve had multiple independent reports that suggest the scammers are starting to use snail mail (Post Office mail) to target potential victims in a very similar manner to their lottery e-mail scams. The same advice applies – bin any letters you receive, ignore them and do not reply to them.

Firstly, the scammer has to construct a reasonably convincing-sounding “you’ve won the lottery” e-mail, so they’re now tending to throw in verifiable correct facts in there to make it sound legitimate. The three most common things they put in are:

    The draw number, date, winning numbers and jackpot amount of a recent UK lottery draw. Note that it won’t always be the latest one – quite often, it’s a few weeks old. Why would they take so long to e-mail you that you’ve won such a huge prize? Answer: they’re scammers and are probably a few weeks behind sending out bulk e-mails to potential victims with info from previous draws to catch up to the most recent one.

The name and/or address of something legitimate that’s lottery related. Favourites include Camelot’s full postal address (both the Olympia Way one in London and the P.O. Box one in Watford have been used) and, quite irritatingly, my name (Richard K. Lloyd), which people Google for and hence I get a constant stream of people asking if the scam e-mail they received is legitimate or not (and if you think about it, why ask me – what credentials do I have to verify such e-mails ?!).

  • A graphical attachment is often included with the e-mail – this can range from the blue National Lottery “crossed fingers” official logo (which you have to get permission from Camelot to use), an embedded graphic of this site’s lottery balls for a particular draw (the cheek!), a scanned copy of the (fake) “winning” cheque or a bogus “winners certificate”.
  • Of course, they then blow this to smithereens by using a free Webmail-based e-mail account (e.g., and so on) to send their scam e-mail from – do you really think Camelot (who run the UK lottery) would ever send e-mail to end-users from a Yahoo! Mail or Hotmail account? Nope, they never would and this should be enough to stop you dead in your tracks and delete the scam e-mail.

    It should be noted here that the only legal place to buy UK lottery tickets (and, yes, you have to buy them – there is no such thing as a “free UK lottery sweepstake” in existence) on the Internet is at the official UK lottery site located at and even then you need a UK address and a UK debit card. Any other site that says it sells UK lottery tickets is breaking the law. If you have not bought your ticket from either an official UK lottery physical terminal (e.g. in a UK newsagent, UK supermarket etc.) or from the official site mentioned above, then you *cannot* win a UK lottery prize.

    Note that even Camelot themselves have now stopped e-mailing people who won via an online ticket (and not a moment too soon – you now have to log into the official Web site to discover you’ve won, which is as it should be). Hence, any person/organisation sending you e-mail saying you’ve won a (usually large) prize on the UK lottery is lying, it’s as simple as that.

    The first e-mail you will receive will usually avoid mentioning any “processing/claim/courier fee” that you’ll have pay to them – this is to try to hook you in to the scam and not scare you off right away. Instead, the scammer will ask for as much personal information as possible (full name, address, date of birth etc.) – this is useful for them if you get so deep into the scam that they might want to try forging documents with your info on them. Don’t give them any info (you deleted that e-mail anyway didn’t you ?).

    The scammer will often say “don’t tell anyone about this win” (by “anyone”, they probably mean the police, so that they won’t be tracked down and prosecuted !), which is a very silly instruction for them give if you think about it. Who are they to say who you can and can’t tell that you’ve “won” the lottery ?

    If you are foolish enough to have started up a phone or e-mail conversation with the scammers, they will inevitably try to get a “claim fee” from you to process the lottery win. Let me see – you’ve “won” a lottery you never entered in the first place and now you’re expected to pay possibly thousands of pounds to someone you’ve never heard of to get hold of “winnings” that they provide no proof whatsoever even exists ?! If you haven’t twigged it’s a scam at this point, you’re quite a naive person to say the least.

    Sadly, if you have fallen for the scam and actually sent them money, then you probably have no chance of recovering the money you sent, especially if it’s to a different country (that fact that someone outside the UK would be involved in a UK lottery really should have set alarm bells ringing). If it’s within your own country, perhaps contacting the police might be a start or possibly the standards trading officers for the county involved, but I don’t hold out much hope of ever getting your money back.

    Some more reading on this subject to further enlighten you:

    The official Camelot site’s Security Advice
    Months after I put this page up warning about scams, Camelot finally did something similar. Because of their tardiness (especially poor since scam e-mails often mention the official site and Camelot’s postal address!), I’ve been fielding way too many “I’d like to claim my prize” e-mails, which hopefully will now go to the official site Webmaster and not me (update: nope, still getting a stream of queries about scam e-mails, ho hum).

    The UK Government’s list of scam types
    Basically says the same thing as this page (don’t communicate with them and delete any messages from them).

    BBC News: How not to win a million
    Interesting article, including some bloke from the Midlands who was conned out of almost 20,000 Euros.

    The Dutch Lottery Scam
    This page is handy because it gives you some useful advice on how to report advance fee frauds.

    Fraudwatch International’s lottery scams section
    A shockingly high number of lottery fraudsters out there!

    Please note – although scammers have used my name in their fraudulent e-mails, I am NOT involved in any way with any of these scams. Having read this page, I hope you realise that I don’t need to be e-mailed about these scams – if they use my name and claim you’ve won the lottery, they are fraudulent and should be ignored. I did get one very funny UK lottery scam e-mail though which I think is worth sharing with you , but sadly, it was the exception to the rule.

    National lottery email notification Latest: I’ve had multiple independent reports that suggest the scammers are starting to use snail mail (Post Office mail) to target potential victims in a very


    Our security standards

    Keeping your details secure is a top priority. We follow strict security standards and undergo independent audits, so you never need worry about your transactions with us.

    We’re fully certified to ISO27001:2013 and PCI-DSS. These are stringent security standards designed to ensure we maintain the highest levels of security.

    Just so you know, we were the first lottery in Europe to achieve certification to such high standards. And we don’t stop there. We also undergo monthly checks and regular audits by the British Standards Institute who keep a check on how everything is being done.

    We’re members of the World Lottery Association (WLA)

    They regularly conduct audits to make sure our games and procedures are being run with the highest levels of integrity. We are certified to the WLA Security Control Standard (SCS); the only internationally-recognised security standard in the lottery sector. The WLA SCS couples a comprehensive information security management baseline incorporating ISO/IEC 27001:2013, a leading international standard for information security management, with additional lottery-specific security controls representing current best practice.

    We’ve got it covered

    So you can be sure that when it comes to the security of your details, as a responsible operator of The National Lottery, we’ve got it covered.

    Avoid lottery scams

    Scammers may try to trick you into thinking you’ve won.

    • Don’t pay money to anyone who claims you’ve won
    • Don’t give your details to someone who contacts you unexpectedly
    • Don’t select links in unsolicited emails – even if they use a real company’s name or logo
    • If you (or your syndicate) didn’t buy a ticket, there’s no chance you’ve won

    If you think you have been the victim of a scam, contact Action Fraud on 0300 123 2040.

    Scam emails, phone calls and letters

    Scammers may use emails, phone calls or letters which try to trick you into thinking you’ve won a lottery prize and may use real organisations’ logos in their emails or letters, such as Camelot, EuroMillions, The National Lottery, the European Union or even the United Nations.

    They do this so that they can ask you for money to release the prize or for your personal details, which they can use to try to steal your identity.

    The National Lottery will only send you emails from the accounts listed in the National Lottery emails section

    Scammers may be able to send out emails which appear to be from a genuine email address, such as the ones listed on this page. They can also create fake websites (also known as ‘Spoof websites’) which appear to be genuine websites and may even show a genuine website address in your browser bar, for example,

    If you are in any doubt whatsoever about an email you have received, please do not select any links in it. Instead, type the website address directly into your browser. Any prizes which you wish to claim can be done so from your National Lottery account – it is not necessary to select links in emails we send to you to claim your prizes.

    Remember that we will never ask you for money to release a prize and we do not give details of winning prize amounts in our emails.

    Spoof websites (known as ‘phishing’ websites) are fake sites created by scammers to look like real company websites, such as bank websites. Scammers send out emails which ask you to enter your account details, with a link to the fake website. They will then collect your account details from the fake website and use this information to access your account.

    Spoof websites look very real and can be difficult to spot. To make sure you’re on our site, type directly into your browser, rather than selecting links in emails.

    For more information about online security, visit

    National Lottery emails

    To help ensure your National Lottery emails reach you, please add the following email addresses to your Email Address Book or Safe Senders List:

    The National Lottery cannot always guarantee delivery of marketing/service emails to your inbox and anyone who experiences issues should contact their email providers in the first instance.

    For information about potential scam emails, please read the ‘Avoid lottery scams’ section on this page.

    Keep your details safe

    Stay safe online by creating a secure password and protecting it.

    • Choose a password that’s easy for you to remember but hard for others to guess
    • Create different passwords for all your online accounts
    • Keep your password private – don’t share it with anyone or write it down
    • Change your password frequently

    Choosing a good password

    • Your password must be 8 – 30 characters long with at least one letter and one number
    • Avoid passwords with repeated characters (e.g. aaaaa111, 1111111a) or sequential characters (e.g. 1234567a)
    • Avoid using dictionary words, your name, spouse’s name, pet’s name, birthday or any personal information that others can easily obtain
    • Don’t use words or phrases that relate to The National Lottery or your account

    Choosing a good security question and answer

    If possible, give an answer to your security question that is 6 or more characters long.

    Additionally, your answer should not be easy to guess and may include, but not start with: apostrophes, full stops, spaces, hyphens and commas.

    Have you spotted a security vulnerability?

    If you’ve identified a security vulnerability impacting The National Lottery, please feel free to let us know by email as soon as you can, but note:

    • If you need to share sensitive information, please do not include it in your initial message – we will provide a secure communication method in our reply to you.
    • This email address should only be used to report security vulnerabilities. We won’t be able to respond to emails on other matters sent to this address.

    Contact us

    If you think someone has accessed your National Lottery account, call us on 0333 234 44 33 ∞ immediately.

    Read about how we keep your National Lottery account details safe, plus tips to help you stay secure and avoid lottery scams.