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Contact Us

Thank you for contacting the Arizona Lottery!

Please choose an option below. Each option contains a description to help you choose the appropriate path.

QUESTIONS/COMMENTS

Submit general feedback, comments, or questions to the Arizona Lottery.

COMPLAINT

Submit a concern or complaint you may have regarding your Arizona Lottery experience.

PUBLIC RECORDS REQUEST

Submit a public records request to the Arizona Lottery.

Phoenix Office

The lobby will be open to a restricted amount of players at a time, and the walk-up window will still be available for anyone who does not wish to come inside. Masks will be required for all who wish to enter the building.

Phone: 480-921-4400
Address: 4740 E University Drive, Phoenix, AZ 85034
Hours: Monday – Friday, 7:30 am – 5:00 pm | Closed Holidays

Tucson Office

The lobby will be open to a restricted amount of players at a time, and the walk-up window will still be available for anyone who does not wish to come inside. Masks will be required for all who wish to enter the building.

Phone: 520-628-5107
Address: 2900 E Broadway Blvd Suite 190, Tucson, AZ 85716
Hours: Monday – Friday, 7:30 am – 5:00 pm | Closed Holidays

KINGMAN OFFICE

Our Kingman office is able to redeem prizes up to $9,999. For prizes larger than $9,999 please visit our Phoenix or Tucson offices or mail in your winning ticket. This office can not redeem tickets with values over $599 after 5:00 PM or on the weekends.

Phone: 928-753-8808
Address: 3396 Stockton Hill Rd. Kingman, AZ 86409 (inside of Walmart)
Hours: Monday – Saturday, 8:00 am – 8:00 pm | Sunday, 12:00 pm – 5:00 pm

Phoenix Sky Harbor Office

Our Sky Harbor office is able to redeem prizes up to $9,999. For prizes larger than $9,999 please visit our Phoenix or Tucson offices or mail in your winning ticket. This office can not redeem tickets with values over $599 after 5:00 PM or on the weekends.

Phone: 480-921-4424
Location:
Terminal 4 Baggage Claim
Hours:
Monday – Friday, 8:30 am – 5:00 pm | Saturday – Sunday, 11:30 am – 5:00 pm | Closed Holidays

Mailing Address

Arizona Lottery P.O. Box 2913
Phoenix, AZ 85062

Winning Number Hotlines

Phoenix: 480-829-7425
Tucson: 520-325-9141
All Others: 1-800-499-3798

Players Club Customer Service

Please contact Players Club Support Services for any questions regarding Second Chance or the mobile app.

Contact Us Thank you for contacting the Arizona Lottery! Please choose an option below. Each option contains a description to help you choose the appropriate path. QUESTIONS/COMMENTS

How to Claim Arizona Lottery Prizes

COVID-19 UPDATES:

In keeping with federal and state government guidelines to help prevent or slow the spread of COVID-19, the Arizona Lottery has adapted our claims process to practice physical distancing.

Submit by Mail

The Arizona Lottery encourages players to submit winning tickets via US Mail. Dropboxes have been installed at the Phoenix and Tucson location if you prefer to drop off your claim at our office.

In-Person Safety Measures

Our Phoenix and Tucson lobbies will be open to a restricted amount of players at a time, and the walk-up window will still be available for anyone who does not wish to come inside. Masks will be required for all who wish to enter the building.

CONGRATULATIONS ON WINNING!

In keeping with federal and state government guidelines to help prevent or slow the spread of COVID-19, the Arizona Lottery encourages players to submit winning tickets via US Mail.

SUBMIT BY MAIL


For Prizes $1 – $599

Completely fill out the back of your ticket in legible handwriting. Send your signed winning lottery ticket to the mailing address below. Keep a copy of all items, including the front and back of the ticket, for your records.

For Prizes $600+

Send your completed Winner Claim Form, your signed winning lottery ticket and a copy of your government-issued ID (which includes your mailing address and signature) to the mailing address below. Keep a copy of all items, including the front and back of the ticket, for your records.

Arizona Lottery Mailing Address: P.O. Box 2913, Phoenix, AZ 85062

SUBMIT IN PERSON

For Prizes $1 – $599

All Arizona Lottery retailers will redeem prizes up to $100, and may redeem prizes up to $599. Find a Retail Location

For Prizes $600+

1. Sign the back of your ticket.

2. Fill out a Winner Claim Form. Download Winner Claim Form or pick up a Winner Claim Form at the Phoenix or Tucson Arizona Lottery office.

3. Deliver your completed Winner Claim Form, your signed winning lottery ticket and your government-issued ID to the Phoenix or Tucson Arizona Lottery office.

Phoenix Arizona Lottery Office | View on Map
480-921-4400
4740 E University Drive, Phoenix, AZ 85034
Hours: Monday – Friday, 8:00 am – 5 pm | Closed Holidays

Tucson Arizona Lottery Office | View on Map
520-628-5107
2900 E Broadway Blvd, Ste 190, Tucson, AZ 85716
Hours: Monday – Friday, 8:00 am – 5 pm | Closed Holidays

Get all of the details about claiming prizes in our Winner Brochure.

Some of the information in the Winner Brochure may be inaccurate due to temporary operational changes in response to COVID-19.

Congratulations! Find out where and how to claim your winnings and your prizes!